Question 1

What is AI visibility monitoring?

Accepted Answer

AI visibility monitoring measures how your brand appears when people ask AI assistants for recommendations. When someone types "best CRM for agencies" into ChatGPT, Claude, Perplexity, Gemini, Google AIO, or Copilot, we track whether your brand is mentioned, how it is cited, and where it ranks against competitors. Visibility = mention + quality + position.

Question 2

How long does it take to get my first score?

Accepted Answer

Under 2 minutes. Sign up, add your domain, and the first scan runs immediately across your tier's platforms. Free tier scans 2 platforms; Pro scans 5 with daily updates.

Question 3

Do I need a credit card to start?

Accepted Answer

No. The Free plan is permanent, not a trial. Real scanning across 2 AI platforms, 3 prompts, 10 keywords, 100 API calls per month. Upgrade when you need more.

Question 4

Is there a free trial on paid tiers?

Accepted Answer

No. We run a permanent Free plan instead of a trial timer. If Free is not enough, you upgrade. If the paid tier is not the right fit, you cancel in one click. No trial countdown, no card-on-file surprise charges.

Question 5

What is the Pro tier and why is it highlighted?

Accepted Answer

Pro at $64.95/mo is the recommended tier for most teams. It unlocks daily scanning, adds Claude as the 5th platform, bumps prompts to 75 and keywords to 100, includes 10 team seats, 10 brands, and the full MCP server (30 tools). Pro is the jump from evaluation to production.

Question 6

Can I buy Enterprise without a sales call?

Accepted Answer

Yes. Click Start Enterprise on /pricing. Stripe checkout, $359.95/mo, live immediately. No quarterly procurement cycle, no custom contract required. Enterprise gets 50 brands, unlimited seats, 50,000 API calls/mo, real-time alert digest, and a dedicated Slack channel with the founder.

Question 7

Do you offer annual billing or discounts?

Accepted Answer

Monthly billing only at this time. No annual discount, no quarterly commit discount. The public prices you see are the prices you pay.

Question 8

How does the rolling scan cycle work?

Accepted Answer

Every prompt is re-scanned on an automatic cycle based on your tier: 7 days on Free, 3 days on Starter, daily on Pro and above. The dispatcher picks oldest-first and trickles scans across the day, so the dashboard is never stale but we don't burn quota in bursts.

Question 9

How do I add more prompts or keywords?

Accepted Answer

Upgrade your tier. Free is 3 prompts / 10 keywords, Starter 20 / 25, Pro 75 / 100, Business 200 / 300, Enterprise 400 / 750. Quotas pool across all brands on the subscription so a Pro account can split 75 prompts across 10 brands however you want.

Question 10

What counts as a prompt?

Accepted Answer

A prompt is one query string we track across your tier's platforms. "Best AI visibility tool for agencies" is one prompt. On Pro with 5 platforms scanning daily, that one prompt generates 5 scans per day = 35 scans per week. The prompt cap is on distinct queries, not scans.

Question 11

Which AI platforms do you monitor?

Accepted Answer

Six: ChatGPT, Google AIO (AI Overviews), Perplexity, Claude, Gemini, and Copilot. Free gets 2 (ChatGPT + Google AIO). Starter adds 2 more (Copilot + Gemini). Pro adds Claude. Business and Enterprise add Perplexity to cover all 6.

Question 12

What does the Recommendations engine actually do?

Accepted Answer

Every scan feeds into a ranked list of actions. Examples: "add an FAQ block to your pricing page", "publish a head-to-head vs Otterly", "fix the Product schema on /pricing". Each comes with a predicted score lift and effort rating. Ship the top 3, wait for the next scan cycle, watch the score move.

Question 13

Are recommendations based on real AI behavior or generic SEO advice?

Accepted Answer

Real AI behavior. Recommendations come from analyzing what the AI platforms actually do with your content: whether they cite it, whether your brand appears in the answer, which competitors they prefer, which pages they link to. No generic "add more content" advice.

Question 14

Can I see which recommendations have been shipped?

Accepted Answer

Yes. Every recommendation has an Act button. Once you mark it shipped, the impact tracker compares your score before and after over the next 2 scan cycles. The dashboard shows a tally of shipped recommendations per brand per month.

Question 15

How do the three team roles work?

Accepted Answer

Owner creates the org and manages billing. Editor invites teammates, creates prompts, acts on recommendations. Viewer sees dashboards read-only. 60+ route guards enforce the split server-side. Free is Owner-only. Starter gets 3 seats, Pro 10, Business 25, Enterprise unlimited.

Question 16

Can I manage multiple brands on one account?

Accepted Answer

Yes. Brands are the top-level unit inside an org. Free covers 1 brand. Starter 3, Pro 10, Business 25, Enterprise 50. Quotas pool across brands so you allocate where they matter. Two-click brand switch in the portal.

Question 17

Can I invite client stakeholders as Viewers?

Accepted Answer

Yes, and this is the default agency pattern. Invite your agency team as Editors, invite the client as a Viewer. The client sees score trends and recommendations but is blocked from /settings/billing, /settings/team, and every write endpoint. Magic-link invites, no password required for the client.

Question 18

Is the API available on every tier?

Accepted Answer

Yes. Free gets 100 calls/mo, Starter 500, Pro 2,500, Business 15,000, Enterprise 50,000. REST endpoints, JSON, Bearer auth. Rate-limit headers on every response. Usage endpoint if you want to build your own meter UI.

Question 19

What is the MCP server?

Accepted Answer

Model Context Protocol. It lets AI coding agents like Claude Desktop and Cursor query your visibility data directly. Pro and above get 30+ MCP tools. Free and Starter get a read-only subset. MCP runs as a local stdio process today (config in /for/developers); a hosted HTTP endpoint is on the roadmap.

Question 20

How do I get an API key?

Accepted Answer

Go to /settings/api-keys inside the portal. Click Generate. Copy and save. We never show the key again after generation. You can issue multiple keys per account and revoke any of them any time. Keys are scoped to the org, not per-brand.

Question 21

Do you have SOC 2 or SSO?

Accepted Answer

Not yet. We are bootstrapped and solo-founder. SOC 2 Type II ships once we hit the ARR threshold that justifies the audit. SSO / SAML is a common ask and on the roadmap. What we do have today: TLS in transit, encryption at rest on Neon Postgres, role-based access with audit logs, least-privilege IAM, Stripe for payments, passwordless magic-link auth. Full breakdown at /security.

Question 22

Do you sign BAAs for HIPAA compliance?

Accepted Answer

No. We do not sign BAAs and will not for the foreseeable future. If you handle protected health information, please use a HIPAA-compliant alternative instead. We don't want to imply posture we cannot support.

Question 23

Where is my data stored?

Accepted Answer

In Neon Postgres, US regions, encrypted at rest. We do not share your data with third parties. AI platform queries are issued to public APIs (OpenAI, Anthropic, Google, etc.) and your prompts are visible to those vendors per their terms. We never store your AI platform API keys; those belong in our adapter credentials.

Answers to the questions we get most.

Getting Started

Pricing and Tiers

Scanning and Cycles

Recommendations

Team and Multi-Brand

API and MCP

Security and Compliance

Still stuck?

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